Frequently Asked Questions
Who can open a trade account?
Central and national medical stores, hospitals, health clinics, pharmacies, international NGOs and local governments in the countries we supply.
Why can’t I see prices?
Wholesale prices are shown only to approved trade customers, in their country’s price list.
Where do you deliver?
Vanuatu, Solomon Islands, Papua New Guinea, Fiji, Samoa, Kiribati, Tuvalu, Nauru, the Marshall Islands, Micronesia, Timor-Leste, Australia and New Zealand.
Do I pay online?
No. You submit an order request; once it is confirmed and prepared we issue an invoice.
Can I order small quantities or urgent supplies?
Yes. Our local stock in Port Vila lets us supply smaller quantities and organise fast deliveries for emergency needs.
Can you supply large quantities?
Yes. Alongside our stock in Port Vila, we supply larger quantities from our warehouses in Dubai, Turkey and the Netherlands. Send us your order request and our team will confirm how it will be supplied.
How do you keep prices affordable?
We use generic products where possible, an efficient supply chain, aggregated purchasing volumes and multiple sources for key products, with transparent pricing.